Narita International Airport (NRT) comes in first in the Overall ranking of 2013’s best airports in the world with 4.62 points. We also congratulate Singapore Changi Airport (SIN), which ranks second with 4.54 points and Bangkok’s Suvarnabhumi Airport (BKK), which ranks third with 4.53 points.

Amsterdam Schiphol (AMS) has improved 2 positions compared to last year’s ranking, becoming the 8th best airport in the world. The airport, known for its technological innovation, has incorporated a system that allows passengers to board by simply swiping their mobile phone across an NFC reader, even if the phone is turned off.

A special mention goes to Finland’s Helsinki-Vantaa Airport (HEL), which makes an appearance for the first time in the Overall category for eDreams’ ranking of best airports with a score of 4.33. Helsinki-Vantaa has also been considered one of the best airports in the world by publications like Monocle Magazine in 2009 and 2010.

With a score of 4.4 points, Hong Kong International Airport (HKG) is the highest rated by passengers when it comes to shopping. The airport has more than 250 stores and nearly 70 restaurants spread across its Terminals 1 and 2. Travelers indicated that the airport has world class services for passengers and is very easy to get around. Traveller Eugy68 left the following comment: “It’s a wide open space, clean, easy to get around and well marked. There are plenty of shops and the bathrooms were spotless.”. In previous rankings, such as 2011, Hong Kong International ranked fourth in this same category.

Dubai International Airport (DXB) has won second place in our ranking of the world’s best airports for shopping with 4.33 points. In addition, the Dubai Duty Free zone was awarded the “Best Duty Free Shops” by the U.S. magazine Global Traveler (GT) for the seventh year in a row.

London Heathrow (LHR) reappears in our ranking for the best airports for shopping, occupying the eighth spot. The British airport was also named Best Airport for shopping in 2013 at the Passenger Terminal Expo in Geneva, specifically for its Terminal 5.

Hong Kong International Airport (HKG) tops the list of best airports in the world 2013 for their selection of bars and restaurants, with a score of 4.27. Travelers are content with the wide range of culinary offerings and because of this it has converted in the world’s best airport in this category. The airport offers a wide variety of international gastronomic choices like Italian, Thai, American, Japanese, Vietnamese, Korean, just to name a few.

Hamburg Airport (HAM) made a big jump up on the ranking this year compared to last year’s results, going from tenth to second place in this same category. Passengers commented positively especially about the variety of restaurants, organized service and general cleanliness of establishments.

The ever growing range of options for travelers to eat at airports makes this category more competitive every year. Changi Airport (SIN), which has 44 cafes, 5 bars, 12 fast food restaurants, vegetarian options, among many other choices, confirms its presence in this category and in the top 10.

Changi Airport (SIN), which ranks second in the Overall ranking and third in Restaurants & Bars and Shopping, is once again protagonist in the Waiting Lounges category with the highest ranking score of 4.31. Travelers highlight the services available with comments like “I think it was definitely the best airport I’ve stepped foot in, phone chargers, drinking fountains, massage chairs…and all for free. The airport puts the passenger’s comfort first not money.” Another interesting quality is that Changi is one of the few airports in the world that allows access to its restaurants and shops to the outside public, and even offers them special deals.

Munich Airport (MUC), ranked fifth best in the world for their waiting lounges, offers Napcab sleeping cabins in its Terminal 2. The Napcabs are 4 square meter cubicles consisting of a bed, desk, A/C, internet access, TV, etc. and are especially useful for those with longer layovers between flights.

Zurich Airport (ZRH) appears yet another year in the Best Waiting Lounges category. In 2013, the airport was recognized by World Travel Awards as “Europe’s Leading Airport” for the 10th consecutive year.